Payment Terms

Effective from: 2026-04-30

Gigförmedlingen • gigformedlingen.se • Contact us via the contact page

1. About these terms

These Payment Terms govern how payments are handled in connection with services arranged through the Gigförmedlingen platform ("the Platform"). They apply alongside the Terms of Service and the Provider Terms.

These Payment Terms have two distinct sections: section 3 covers Early Access (the current launch phase, in which platform-mediated payments are not active) and section 4 covers the full-launch payment behavior that becomes effective when platform payments are activated.

2. Definitions

In addition to definitions in the Terms of Service:

"Platform Payment" means a payment processed through the Platform's integrated payment system when that system is active.

"Service Fee" means a fee charged by the Platform on a Platform Payment when the Platform's fee structure is active.

"Direct Payment" means a payment made by a Customer to a Provider outside the Platform, such as by bank transfer, Swish, invoice, or cash.

"Payout" means a transfer of held funds from the Platform to a Provider's connected payment account when payouts are active.

"Platform Account Provider" means the third-party payment service provider that processes Platform Payments and Payouts when those features are active. The Platform Account Provider will be identified at the time platform payments activate.

3. Payment behavior in Early Access

In Early Access, the Platform does not process payments between users.

This means:

Customers and Providers agree on price directly
Customers pay Providers directly through any method the parties agree on (bank transfer, Swish, invoice, cash, or other)
The Platform does not hold, transfer, or otherwise handle funds between Customers and Providers
The Platform does not charge Service Fees, transaction fees, or platform commissions on these Direct Payments
The Platform does not provide payment processing, escrow, or fund-holding services
The Platform does not generate invoices on behalf of Providers; if invoicing is required by Swedish law for the Provider's business form, the Provider is responsible for issuing the invoice

Each Direct Payment is a transaction between the Customer and the Provider. The Platform is not party to it. Disputes about whether payment was due, made, or refunded are resolved between the parties directly. Section 9 of the Terms of Service describes the dispute behavior in Early Access.

The Provider is responsible for declaring and paying tax on income received. Section 3 of the Provider Terms describes the Provider's tax obligations.

4. Payment behavior at full launch

When platform payments activate in a later version, the rules in this section 4 take effect and supersede section 3 above for transactions processed through the Platform.

When platform payments are active:

Customers may pay Providers through the Platform's integrated Platform Payment system
The Platform engages a third-party Platform Account Provider to process Platform Payments
The Platform may hold Platform Payment funds before releasing them to the Provider as a Payout, in accordance with the order state machine
The Platform charges a Service Fee on Platform Payments. The current Service Fee structure will be displayed transparently on the Platform and at checkout before any Platform Payment is authorized. The Service Fee will not be retroactively applied to transactions agreed before platform payments activated.
VAT is added to the Service Fee where applicable under Swedish and EU tax law and is shown separately on Platform receipts
The Provider's tax status (F-skatt or non-F-skatt) is recorded on each transaction and may affect how taxes and social charges are handled
The Platform issues a transaction record to the Customer and a Payout record to the Provider for each Platform Payment

The Customer authorizes the Platform Account Provider to charge the Customer's selected payment method when a Platform Payment is initiated. Authorization, capture, and release follow the order state machine described on the Platform.

5. Refunds at full launch

When platform payments are active:

Refunds are processed through the Platform when initiated through Platform-supported flows
A refund returns the corresponding Platform Payment, less any Service Fees that have already been recognized for non-refundable services performed
The specific refund eligibility, timing, and partial-refund rules will be set out in dedicated refund terms before refunds activate
Refund rights under Swedish and EU consumer protection law apply regardless of these terms

In Early Access, refunds are agreed directly between the Customer and the Provider. See section 7 of the Provider Terms.

6. Payouts to Providers at full launch

When payouts are active:

Providers complete a payout-account onboarding flow with the Platform Account Provider before receiving Payouts
Payouts follow the schedule and threshold rules stated by the Platform Account Provider
The Provider is responsible for the accuracy of payout-account information
Payouts are subject to the Platform Account Provider's KYC, AML, and sanctions-screening requirements; the Platform may suspend Payouts if those checks fail or require additional documentation
The Provider receives a Payout record showing gross transaction amount, Service Fees deducted, VAT, and net amount paid out

Payouts are not available in Early Access.

7. Currency, taxes, and reporting

Transactions on the Platform are denominated in Swedish kronor (SEK) unless otherwise stated.

The Platform may report transaction information to the Swedish Tax Agency (Skatteverket) and equivalent authorities in other EU member states as required by the EU DAC7 directive. Reportable information includes Provider identity, total compensation received through the Platform, transaction count, and Service Fees withheld. The Platform may request information from Providers (such as Tax Identification Number and country of residence) needed to fulfill these reporting obligations.

The Platform does not provide tax advice. Providers and Customers are responsible for their own tax positions.

8. Disputes about payment

In Early Access, payment disputes are resolved directly between Customer and Provider. The Platform does not arbitrate.

When platform payments activate, disputes about Platform Payments may be raised through the Platform's dispute flow when that flow becomes active. Until that flow is active, disputes about Platform Payments are resolved through the Platform Account Provider's standard chargeback and dispute processes and through Sweden's standard consumer dispute mechanisms.

9. Liability

The Platform's liability with respect to payments is set out in section 11 of the Terms of Service.

Without limiting that section, the Platform is not liable for:

non-payment by a Customer in Early Access (where payment is direct between users)
non-performance by a Provider, regardless of payment status
losses arising from incorrect payment-account information provided by the Provider
losses arising from a user's failure to complete required KYC, AML, or tax-status steps when those become applicable
delays caused by the Platform Account Provider's processing or by external bank or payment-network operations

10. Changes to these Payment Terms

We may update these Payment Terms from time to time. When we make material changes, we will give reasonable notice through the Platform, by email to the address associated with your Account, or both.

Significantly, the activation of platform payments is itself a material change. Before platform payments activate, we will publish updated Payment Terms reflecting the active fee structure, the identified Platform Account Provider, and the operational rules for Platform Payments, refunds, and Payouts. Continued use of the Platform after the effective date of those updated terms constitutes acceptance.

11. Contact

Questions about these Payment Terms can be sent via the contact page.

The Platform's data controller is identified in the Privacy Policy. Controller information will be published before public launch.